1. AGREEMENT TO TERMS
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “user”) and Truss Veterinary Alliance, LLC, doing business as Truss Vet (“Truss Vet,” “we,” “us,” or “our”), governing your access to and use of https://www.trussvet.com and any related media, channels, or mobile applications (collectively, the “Site”).
Truss Vet owns and operates veterinary urgent care practices in Cary, Durham, Wilmington, and Greensboro in North Carolina; in Columbia, South Carolina, and in Knoxville in Tennessee (the “Practice”). Truss Vet is registered in North Carolina, United States, with principal offices located at 600 Park Offices Drive, Suite LL-60, Durham, NC 27713.
BY ACCESSING THE SITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST STOP USING THE SITE IMMEDIATELY.
We may update these Terms at any time. The “Last Updated” date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
The Site is intended for users aged 13 and older. Minors must have parental or guardian consent and supervision to use the Site.
The Site is not designed to comply with industry-specific regulations such as HIPAA or FISMA. If your use would be subject to such laws, you may not use the Site.
2. INTELLECTUAL PROPERTY
Unless otherwise indicated, the Site and all content, software, designs, graphics, trademarks, and logos on it are the proprietary property of Truss Veterinary Alliance, LLC or its licensors. Content is provided “as is” for personal, non-commercial use only. No portion of the Site may be copied, reproduced, or exploited for commercial purposes without our express prior written consent.
3. USER REPRESENTATIONS
By using the Site, you represent and warrant that: (a) you have the legal capacity to agree to these Terms; (b) you are at least 13 years old; (c) if a minor, you have parental permission; (d) you will not access the Site through automated or non-human means; and (e) your use will not violate any applicable law or regulation.
4. PROHIBITED ACTIVITIES
You may not use the Site for any purpose other than those for which we make it available. Without limitation, you agree not to:
- Systematically scrape or compile data from the Site without written permission
- Attempt to circumvent security features or access controls
- Upload or transmit malicious code, spam, or disruptive content
- Impersonate any user, person, or entity
- Use the Site to harass, threaten, or harm others
- Use automated scripts, bots, or crawlers without authorization
- Use the Site for unauthorized commercial purposes or to compete with us
- Violate any applicable local, state, national, or international law
5. USER CONTENT
The Site does not currently offer user-generated content features. Should we add such features in the future, supplemental terms will govern your contributions. Any unsolicited feedback or suggestions you send us may be used by us without compensation or obligation to you.
6. THIRD-PARTY LINKS AND CONTENT
The Site may link to third-party websites or content. We do not control, endorse, or assume responsibility for any third-party sites, content, or services. Accessing third-party sites is at your own risk, and their own terms and privacy policies apply.
7. SITE MANAGEMENT
We reserve the right, but not the obligation, to: (a) monitor the Site for violations of these Terms; (b) take legal action against anyone who violates applicable law or these Terms; (c) restrict or disable access to any content at our discretion; and (d) manage the Site to protect our rights and ensure proper functioning.
8. PRIVACY POLICY
Data privacy matters to us. Please review our Privacy Policy at https://www.trussvet.com/privacy-policy, which is incorporated into these Terms. By using the Site, you agree to be bound by the Privacy Policy. The Site is hosted in the United States; use from other regions means you consent to data transfer to the U.S.
9. TERM AND TERMINATION
These Terms remain in effect while you use the Site. We reserve the right to deny access to any person, for any reason, without notice, including for breach of these Terms. If your access is terminated, you may not create a new account to circumvent the restriction.
10. MODIFICATIONS AND INTERRUPTIONS
We may change, suspend, or discontinue the Site at any time without notice. We are not liable for any loss resulting from inability to access the Site during downtime or after discontinuance.
11. GOVERNING LAW
These Terms are governed by the laws of the State of North Carolina, South Carolina, and Tennessee, without regard to conflict-of-law principles.
12. DISPUTE RESOLUTION
Informal Negotiations: Before initiating formal proceedings, both parties agree to attempt to resolve any dispute informally for at least 30 days after written notice.
Binding Arbitration: Unresolved disputes will be settled by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), including applicable Consumer Rules. Arbitration shall take place in Wake County, North Carolina unless applicable law or AAA rules require otherwise.
Restrictions: All disputes are between the parties individually. No class actions, consolidated proceedings, or representative claims are permitted to the extent allowed by law.
Exceptions: Claims to enforce intellectual property rights, allegations of theft or invasion of privacy, and requests for injunctive relief are not subject to arbitration.
Time Limitation: Any claim must be filed within one (1) year of the cause of action arising.
13. DISCLAIMER OF WARRANTIES
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO GUARANTEE REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF SITE CONTENT.
14. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR $500 USD.
15. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Truss Vet and its affiliates, officers, agents, and employees from any claims, losses, or damages (including attorneys’ fees) arising from: (a) your use of the Site; (b) breach of these Terms; (c) violation of any third-party rights; or (d) any harmful act toward another user.
16. ELECTRONIC COMMUNICATIONS
By using the Site and sending us emails, you consent to receive electronic communications. You agree that electronic agreements, notices, and records satisfy any legal requirement for written communications.
17. STATE-SPECIFIC PROVISIONS
North Carolina Residents: If your complaint is not resolved by us, you may contact theNorth Carolina Consumer Protection Division by calling 1-877-5-NO-SCAM for assistance.
South Carolina Residents: If your complaint is not resolved by us, you may contact the South Carolina Department of Consumer Affairs by emailing scdca@scconsumer.gov or calling (803) 734-4200.
Tennessee Residents: If your complaint is not resolved by us, you may contact the Tennessee Department of Consumer Affairs by emailing consumer.affairs@ag.tn.gov or calling 615-741-4737.
18. MISCELLANEOUS
These Terms constitute the entire agreement between you and Truss Vet regarding the Site. Our failure to enforce any right does not waive that right. If any provision is found unenforceable, the remainder stays in effect. We may assign our rights under these Terms at any time. No joint venture, partnership, or agency relationship is created by these Terms.
19. CONTACT US
Truss Veterinary Alliance, LLC (dba Truss Vet)
600 Park Office Drive, Suite LL-60, Durham, NC 27713
Phone: (919) 400-9970
Email: woof@trussvet.com